Do you have vision, passion, and a knack for relationship building? Have you worked previously as a Technical Account Manager or Customer Success Manager within an SaaS organisation?
We're seeking a dynamic, fast paced, target driven, Saas Account Manager to join our Customer Success team. You'll have the opportunity to really make your mark, becoming a critical contributor to customer success at eArcu.
What will you be doing?
Saas Account Managers are responsible for building and maintaining relationships with existing clients, with a focus on retention, adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the value customer finds from our suite of products. You will be responsible for system implementation and configuration; therefore, a technical understanding is essential.
Saas Account Managers are regularly talking to customers and assisting with needs such as general account questions, service adds, system configuration, project coordination, and facilitating. Saas Account Managers must be able to communicate new services and products to both exec Level as well as technical users (e.g. IT Managers, Recruitment Managers).
What do you need?
The product is quite technical, so this role requires someone who would enjoy getting into the detail. If you're comfortable with software solutions and understand how ATS's work, this would be a distinct advantage. You will also have:
What can eArcu do for you?
At eArcu we're redefining recruitment, we call it eRecruitment Evolved! We are a successful and rapidly growing international technology company based in Harpenden. We understand that talented people are crucial to business success; that's why we've created a dynamic hiring experience that can be designed and aligned to organisation's philosophy, processes and expectations.
If you're looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!
If the sound of this role appeals to you, please apply online today for the role of Saas Account Manager.