Technical Support Analyst/Developer

  • Location:
    Home / Harpenden
  • Function:
    Software Engineering
  • Job Type:
  • Reference:

Are you an experienced Technical Support Analyst/Developer? Do you have great technical skills combined with a passion for problem solving? Yes? This could be the role for you! 

We're seeking a dynamic, fast paced, technical support analyst/developer to join our team.

A fantastic opportunity has arisen within this fast-moving business which is a leader within its marketplace. You will be technically minded and a natural born problem solver who enjoys customer, client and colleague interaction. Most importantly you will deliver impeccable service in a friendly, timely manner.

About Us

eArcu is a market leading and award-winning Talent Acquisition Suite, powering in-house recruitment globally. Our cutting edge, cloud-based technology helps clients attract top talent through exciting and interactive careers sites. Due to accelerated growth, this is an exciting time to join as we take our technical support to the next level. 

What you will be doing:

On joining, you will be tasked with handling second level support tickets. These tickets will come through from our level 1 support team who will only pass on tickets they cannot solve themselves. You will be given access to the database and the application source code and be expected to investigate issues. Some issues you may be able to solve, others you may need the help of the development team. Luckily, the developers are always happy to help.

This role would be ideal for someone who has experience of working in a technical support role and has a keen interest in database technology, ideally SQL Server and web-developments skills such as HTML, CSS, and C #. 

You will be keen to learn and improve your web development skills in all the technologies mentioned above and any others that become relevant, as well as being happy to conduct your own research in order to complete tasks.  In this role, you will also have the opportunity to work with and develop your skills with various development tools, including Visual Studio, SQL Server, IIS and Subversion.

About you:

  • Good communication skills.
  • Minimum 2 years' experience of web concept design and build.
  • Basic knowledge of SQL, HTML, CSS and JavaScript 
  • C# desirable
  • The ability to thrive in a fast-paced work environment with tight deadlines.
  • An interest in new technologies and up and coming trends.

You will embody our company values, to be positive, passionate and perfectionist. You will have a collaborative work ethic, strong attention to detail, and a passion to deliver excellent technical support.

Package & Perks:

  • Attractive salary
  • BUPA healthcare
  • Gym membership
  • Company pension scheme
  • We'll give you a brand-new laptop

We are committed to building diverse and inclusive teams without regard to gender identity, sexual orientation, disability, race or ethnicity.

Come and join our fabulous team as we continue to build our reputation for excellence

If you're looking to surround yourself with bright and passionate people that help you to be the best you can, then you've found the right place. Our transparent and agile environment allows you to rapidly develop your career in an exciting new way. You'll be encouraged to achieve your full potential. We believe in promotion from within, so high performance results in higher rewards and higher responsibility. 


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