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Customer Success Manager

  • Function:
    Customer Success
  • Job Type:
    Permanent
  • Reference:
    Earcu-0059
 

At eArcu Innovation, integrity and success drive us. We're redefining recruitment, we call it eRecruitment Evolved! We understand that talented people are crucial to business success; that's why we've created a dynamic hiring experience platform. We empower our clients to become their own greatest success stories through first class collaboration, communication and the sharing of expertise.

We have grown rapidly to become a leader in talent management software and we're now part of PageUp Group with offices in the UK, Ireland, France, US, Australia, Singapore and Philippines.

Key Responsibilities

  • Quickly build strong partnerships with our customers by understanding their needs and supporting them in adopting the best selection methods and talent acquisition techniques.
  • Be a strategic adviser and consultant by guiding clients and ensuring best practices within the product. Your role is to drive the value and full potential of our software suite for our clients.
  • Identify growth opportunities and retention risks across our client base, and work to ensure customers are getting the most out of our solution.
  • Work closely with the wider Customer Success team, and more broadly with the Knowledge, Project, Creative & Recruitment Marketing teams.
  • Our clients are always front of mind; we succeed together.

Your Experience

  • SaaS or technology industry experience - a background in Human Resources or Recruitment would be highly regarded.
  • Understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges.
  • Demonstrated commercial experience within a CSM role.
  • Proven track record of building strong client and internal stakeholder relationships across all levels within an organisation, plus managing senior stakeholder expectations.
  • Effective communication skills, with the ability to influence & drive behavioural change.

Life at eArcu

  • We want to create space for you to do your best work so we support flexible working arrangements that will fit with your individual lifestyle and provide additional leave days such as awesome day and volunteer leave.
  • We truly value our people and want you to succeed here, so we offer competitive salary, commission, generous paid parental leave, wellness benefits and a bunch of other good stuff.
  • With the global presence of our parent company also means those with a little wanderlust have the opportunity to take their career to new places.

This role is hybrid-remote with one day per week in our Hardpenden office (every Monday) and there will be some travel (to visit clients).


 

Benefits

22 Days Holiday
Gym Membership
Life Assurance
Health Insurance
Pension Contributions
Flexible Working
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