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Customer Support Consultant

  • Location:
    Home / Harpenden
  • Function:
    Support
  • Job Type:
    Permanent
  • Closing Date:
    26 August 2022
  • Reference:
    Earcu-0049
 

Do you have experience in technical support?  Do you have great technical skills combined with a passion for problem solving? Yes? This could be the role for you! 

At eArcu innovation, integrity and success drive us. We're redefining recruitment, we call it eRecruitment Evolved! We understand that talented people are crucial to business success; that's why we've created a dynamic hiring experience platform.

We have grown rapidly to become a leader in talent management software and we're now part of PageUp Group Companies with offices in the UK, Ireland, France, US, Australia, Singapore and Philippines.

 

We currently work with clients across the globe, including leading organisations such as the British Airways, Asda, Zoom, Nestlé, Coca-Cola and McDonald's. As we look to expand we are looking for a Knowledge Team Consultant (Client Support).

You'll be at the centre of our client support by providing advice and implementing solutions for our bespoke Applicant Tracking Software and Recruitment Marketing SaaS products by Clinch.

 

Key Responsibilities

  • Troubleshoot and resolve helpdesk requests. Track and update issues, ensuring proper recording, documentation, and closure.
  • Making clients feel valued by taking ownership of their problems, following up and communicating progress in a timely manner.
  • Configuring software changes for our bespoke applicant tracking software.
  • Implementing changes and improvements to our client's custom careers websites.
  • Recommending improvements to process and technical environments both internally and for clients.
  • Creating technical documents and guides for our clients and colleagues on a regular basis.

Your Experience

  • Experience is a customer service/client support/helpdesk role would be beneficial
  • You'll have a keen interest in IT and technology
  • A natural problem solver with great attention to detail
  • You strive to deliver impeccable service in a friendly and professional with great written and verbal communication skills

This is a career development opportunity. If you thrive on learning, have plenty of initiative and a curious mind then working at eArcu is for you.

 

Life at eArcu

  • We want to create space for you to do your best work so we support flexible working arrangements that will fit with your individual lifestyle and provide additional leave days such as awesome day and volunteer leave.
  • We truly value our people and want you to succeed here, so we offer competitive salary, commission, generous paid parental leave, wellness benefits and a bunch of other good stuff.
  • With the global presence of our parent company also means those with a little wanderlust have the opportunity to take their career to new places.

 

This role is hybrid-remote with two days per week in our Hardpenden office with the shift pattern, 3 weeks working 8am to 4.30 pm and 1 week working 10am to 6.30pm.


 
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Location
Home / Harpenden
2nd Floor, Davenport House, Bowers Way, Harpenden, Herts, UK, AL5 4HX
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Benefits

22 Days Holiday
Gym Membership
Life Assurance
Health Insurance
Pension Contributions
Flexible Working
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