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Senior Customer Success Manager (Earcu-0039)

  • Location:
    Harpenden
  • Function:
    Customer Success
  • Job Type:
    Permanent
  • Closing Date:
    30 September 2019
  • Reference:
    Earcu-0039

Do you have vision, passion, and enjoy developing strategic client relationships? Have you worked previously as a Senior Customer Success Manager in a SaaS organisation?

We're seeking a dynamic, fast paced, target driven, Senior Customer Success Manager to join our busy team. You'll have the opportunity to really thrive in an agile environment, becoming a critical contributor to customer success at eArcu.

Senior Customer Success Managers (CSMs) are responsible for developing and maintaining strategic client relationships, with a focus on retention, adoption and exploring opportunities for expansion. Evolving the client's use of the product from our suite of innovative, new features.

CSMs are regularly talking to customers and assisting with general account queries, attending regular client review meetings, scoping out future road plans, providing feature demos, system configuration and project coordination. Senior Customer Success Managers must be able to communicate new services and products to both senior stakeholder level as well as end users.

A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you're looking to find a great deal of variety and play a key role in developing and maintaining solid business relationships, the Customer Success team is the place to be!

What You'll Do

  • Responsible for ongoing strategic client relationship management
  • You'll add value to our clients by promoting our key features, supporting them in achieving their business objectives
  • Manage and coordinate solving conflicts
  • The product is quite technical, so this role requires someone who would enjoy getting into the detail. If you're comfortable with software solutions and understand how ATS's work, this would be a distinct advantage.
  • Ability to travel, as you will be out visiting clients each week

What You'll Need

  • Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Strong commercial awareness and ability to achieve monthly targets
  • Experience working in a hi-tech setting is preferred
  • Prioritisation skills must be exceptional
  • Flexibility to working in a dynamic work environment is essential
  • Able to work in a team environment but also able to work independently

The Package and the Perks

  • BUPA healthcare
  • Gym membership
  • Parking permit
  • We'll give you a brand-new laptop and iPhone
  • Offices come with unlimited Tea and Coffee
  • Relaxed attire policy in the office

 
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