Senior Customer Success Manager (Earcu-0039)

  • Location:
  • Function:
    Customer Success
  • Job Type:
  • Closing Date:
    30 April 2020
  • Reference:

Do you have vision, passion, and enjoy developing strategic client relationships? 

Have you worked previously as a Senior Customer Success Manager in a SaaS organisation?

eArcu is the market leading Talent Acquisition & CRM Suite, helping over 100 national and international organisations. We currently have an opportunity for a Senior Customer Success Manager to join our busy Customer Success team, at this time of exciting expansion.

Senior Customer Success Managers are predominantly responsible for developing and maintaining strategic client relationships and enhancing best practice techniques, with a focus on retention, adoption and exploring opportunities for expansion.

A consultative and empathetic approach is key to developing long term, successful  relationships with clients, evolving the client's use of the product from our suite of innovative, new features.

Key elements of the role cover: 

  • Ability to be strategic as well as managing the detail
  • Ability to understand client's problems and promote solutions
  • Coaching and supporting team members to help them achieve successful client relationships
  • Adding value to clients by supporting them in achieving their business objectives
  • Recommending possible key system features to compliment and improve their processes and/or resolve recruitment challenges
  • Developing and scoping out future road plans with client stakeholders
  • Providing key feature demos and delivering system training to clients when required
  • System configuration and project coordination
  • Running and facilitating regular face to face client review meetings
  • Strong commercial awareness to support monthly individual and team targets
  • Ability to eliminate sales obstacles through creative and adaptive approaches, to maintain and protect a strong client relationship

If you're comfortable with software solutions and understand how ATS's work, this would be a distinct advantage.

The Package and the Perks

  • BUPA healthcare
  • Gym membership
  • Parking permit
  • We'll give you a brand-new laptop and iPhone
  • Relaxed attire policy in the office

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