Do you have vision, passion, and a knack for relationship building? Have you worked previously as a Senior Customer Success Manager in a SaaS organisation?
We're seeking a dynamic, fast paced, target driven, Senior Customer Success Manager to join our team. You'll have the opportunity to really make your mark, becoming a critical contributor to customer success at eArcu.
Senior Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing clients, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion - increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, system configuration, project coordination, and facilitating. Senior Customer Success Managers must be able to communicate new services and products to both exec Level as well as technical users (e.g. IT Managers, Recruitment Managers). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you're looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!
What You'll Do
What You'll Need
The Package and the Perks